Cancellation Policy

Introduction

Meta-GATE is committed to providing a seamless learning experience for all users. This Cancellation Policy outlines the terms and conditions for canceling course enrollments and related services.

Course Cancellation by Users
  • Once a course is purchased, cancellations are not allowed, and no refunds will be issued except under the conditions mentioned in the “Exceptions” section.
  • Users are encouraged to carefully review course details before making a purchase.
Course Cancellation by Meta-GATE

Meta-GATE reserves the right to cancel a course or an individual session under the following circumstances:

  • Instructor unavailability
  • Unforeseen technical difficulties
  • Low enrollment numbers

In such cases, affected users will be notified promptly, and they will have the option to either:

  • Receive a full refund, or
  • Enroll in an alternative course of equivalent value.
Exceptions

A cancellation and refund may be considered under the following circumstances:

  • Duplicate Purchase: If a user mistakenly enrolls in the same course multiple times, they may request cancellation and refund for the duplicate transaction.
  • Technical Issues: If a user experiences ongoing technical problems that prevent access to course content, and the issue is verified by our support team as unresolvable, a refund may be granted at Meta-GATE’s discretion.
Cancellation Request Process

To request a cancellation under the outlined exceptions, users must:

  1. Email [email protected] with transaction details and a valid reason for the request.
  2. Provide any necessary supporting documents or screenshots.
  3. Allow 7-10 business days for processing once the request is approved.
Important Notes
  • Cancellations outside the specified exceptions will not be entertained.
  • Refunds, if applicable, will be processed through the original payment method.
  • Meta-GATE reserves the right to update this policy at any time without prior notice.

For any queries regarding cancellations, please contact [email protected]