Refund Policy
Introduction
At Meta-GATE, we strive to provide the best learning experience for GATE aspirants. This Refund Policy outlines the terms and conditions under which refunds may be considered.
No Refund Policy
- All course purchases, including live classes, recorded lectures, and study materials, are final and non-refundable.
- Refunds will not be provided under any circumstances, except for the cases mentioned in the “Exceptions” section.
Exceptions
A refund may be considered under the following circumstances:
- Duplicate Payment: If a user has been charged multiple times for the same course, they can request a refund for the duplicate transaction.
- Technical Issues: If a user is unable to access purchased content due to a technical issue that is verified and unresolved by our support team, a refund may be processed at Meta-GATE’s discretion.
- Course Cancellation: If Meta-GATE cancels a course or a scheduled session, users will be eligible for a full refund or an alternative course of equal value.
Refund Request Process
To request a refund under the above exceptions, users must:
- Email [email protected]. with their transaction details and a valid reason for the refund request.
- Provide proof of payment and any relevant screenshots if applicable.
- Allow 7-10 business days for processing once the request is approved.
Important Notes
- Refunds will be processed only through the original payment method.
- Refund requests outside the outlined exceptions will not be entertained.
- Meta-GATE reserves the right to amend this policy at any time without prior notice.
For any queries related to our refund policy, please contact our support team at [email protected].